Leslie's Pool Supplies Reviews
Leslie's Pool Supplies has an overall rating of 2.8 based on 208 reviews. Customer feedback on Leslie's Pool Supplies is mixed: Leslie's Pool Supplies reviewers highlight positive aspects like wide selection of pool supplies, competitive pricing, helpful customer service, easy online ordering, which strongly appeal to pool owners, pool maintenance professionals, families with pools, recreational swimmers. However, Leslie's Pool Supplies is often criticized for its shipping delays, occasional stock issues, website navigation challenges, limited local store availability.
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All Leslie's Pool Supplies Reviews (208)
Tovastarr
May 19, 2026
"Thousands of dollars worth of damages"
The store itself is great, I've shopped with them and spent quite a bit of money over the past 4 years but the company part that handles installing safely safety pool covers is not! They drilled into a pipe which drained my 30,000 gallon pool empty which in turned also damaged the liner we just had replaced 4 years ago and all they could say was you signed a waiver. Do not use them for a safety cover unless you want to get left with thousand of dollars worth of damages!
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David_mona96
May 19, 2026
"Surprisingly Decent Support"
I had a question about my pool pump order because, of course, something had to get mixed up. I hopped on chat and waited a bit, which was super fun, but once the support team got back to me, they handled it quickly. They fixed the issue without making it a whole dramatic event, so overall, good help...
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hello_willis464
May 17, 2026
"Canceling feels way too tricky"
I tried to cancel my subscription online and couldn’t find a straightforward way to do it. stuff like this makes me nervous, like I’m being led in circles so I’ll give up and keep getting charged. I just wanted an easy cancel button, but it ended up feeling like a hassle...
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MCDUFFIE
May 13, 2026
"Decent in a pinch"
I’ve picked up pool chemicals from Leslie’s a few times now, and my take is that they’re generally okay. Most of what I’ve bought has worked well enough and got the job done, but a couple of things didn’t feel quite as strong as I expected. I had to use more shock than I normally would to get the water clear, which made me question the value a bit. It’s not bad by any means, just feels average for the price. I’d still go back if I needed something quickly, but it probably wouldn’t be my first choice if I had time to shop around.
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LAMB
May 06, 2026
"Stopped by and they had most of what…"
Stopped by and they had most of what I needed in stock, which was a relief. It feels like the right way to run a store, don’t make people waste a trip if you can help it.
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SCHULTZ
April 11, 2026
"Good Repair, Scheduling Could Be Better"
The tech did a solid job and got everything fixed, so no complaints there. The frustrating part was the appointment getting moved twice with hardly any notice. I’ve used a couple competitors before, and while they weren’t always perfect either, they were usually better about keeping me updated on scheduling changes. Overall, the repair itself was fine, but the communication definitely could’ve been smoother
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jan-Menear
April 04, 2026
"Am I Missing Something Here?"
Am I missing something, or should an order not show up with two completely wrong items? It was annoying to deal with, especially when I was expecting what I actually ordered.
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dawn_Dowling84
April 01, 2026
"I was pleasantly surprised by how easy the..."
I was pleasantly surprised by how easy the app is to use. It works well most of the time, though checkout did lag on me once. Overall, still a smooth experience.
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Alice_kimball02
March 24, 2026
"Had most of what I needed for the pool"
I found pretty much everything I was looking for for my pool, and there were plenty of options to choose from. It was easy enough to shop around and compare, which I appreciated. To be fair, I didn’t need anything too unusual, but for the basics it worked out well.
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robertavega2463
March 22, 2026
"Long wait just to get upsold"
I stopped in for a quick pool water test and ended up waiting longer than I expected, which was already frustrating. When I finally got helped, the guy was friendly enough, but I felt like he kept pushing me to buy extra products I didn’t ask for. I really just wanted the test and some basic advice, not a sales pitch. Not sure I’ll be going back.
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russellmiller8798
March 21, 2026
"Decent Loyalty Program, But Could Be Smoother"
I shop at Leslie’s often, and overall the loyalty program is okay. My points usually show up like they’re supposed to, which is nice, but it does feel like it takes a while to actually earn rewards that make a difference. I appreciate getting a discount here and there, but I really wish the app or account page made it easier to see what I have and actually use it without digging around. I like the store and will keep going back, but it would feel a lot more rewarding if the loyalty program was a little more clear and helpful.
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CliffordMorgan_53
March 16, 2026
"Felt like I was wasting time with no real answer"
I kept getting passed from one support person to another, and nobody could give me a straight answer. It was frustrating because I didn’t want to keep losing time chasing the same issue, but that’s exactly what happened. Still no clear resolution.
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KevenRichter_85
March 15, 2026
"Not Up to My Usual Standard"
The pages keep freezing on me, which gets frustrating after a while. I don’t expect everything to be perfect, but I do have a basic standard for things working smoothly, and this just hasn’t met that for me...
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Arthur_deeter80
February 07, 2026
"Hard to Shop When the Store Feels Disorganized"
I stopped in to pick up a few pool supplies, the store just felt really unorganized. The aisles were cluttered, things seemed to be in random places, and I ended up having to ask for help just to find what I needed. The floors also looked like they could use a good cleaning. I get that stores can get busy, but when everything feels messy, it makes a quick errand feel a lot more frustrating than it should.
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PauletteFranklin
January 27, 2026
"helpful staff who knew their stuff"
i had a few questions about my pool and the staff was really easy to talk to. they seemed to know what they were doing and helped me figure things out quickly. overall, a solid experience.
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john-Paulin
January 16, 2026
"Order was fine, billing felt a little sneaky"
My order went through without any issues and the pool supplies showed up in good shape, so no complaints there. The only thing that bothered me was the payment side of it. The charges weren’t super clear, and I ended up having to check my card statement just to figure out what was what. Maybe it wasn’t intentional, but it kind of felt like they don’t go out of their way to make the billing obvious. Not a terrible experience overall, I just wish they were more upfront about the payment details.
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hello_marie648
January 11, 2026
"I swear my pool went from looking a…"
I swear my pool went from looking a little sad to totally refreshed in no time. The tech showed up, got right to work, and somehow made it all look effortless. By the time they were done, the pool looked clean and ready like it had just survived a dramatic makeover scene.
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richardstearns9946
December 19, 2025
"Helped Me Stop Guessing With My Pool"
I was getting frustrated because my chlorine kept disappearing so fast and I couldn’t figure out what I was doing wrong. I ended up reading the info on lesliespool.com, and it really helped me understand what to test first and what order to handle everything in. I appreciated that it wasn’t overly complicated or full of confusing instructions. I followed the advice, and within a couple of days my pool was looking clear again. It definitely saved me from just guessing and throwing random chemicals in the water.
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hello_kristen412
December 18, 2025
"Not Worth It for Me"
This just wasn’t worth the money in my experience. It felt like every time I thought I knew what I was getting, the goalposts kept moving, and that got frustrating quickly. Maybe it works better for other people, but for me it didn’t live up to the cost.
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hello_dwayne851
December 15, 2025
"Convenient Stop After Work"
I like that my local Leslie’s is close by and the hours actually work for my schedule, which is a rare miracle in the world of errands. I can usually swing by after work or on the weekend without feeling like I’m sprinting against the clock. Parking is easy too, so I can grab pool stuff quickly and get on with my life. It’s not perfect every single time, because of course nothing is, but overall it’s a really convenient stop.
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